Delivery Policy

1. Overview

Mzorline Wears is committed to delivering your orders safely and promptly. This Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to this Delivery Policy.

2. Order Processing

Orders are processed after successful payment confirmation.

• Orders placed during business hours are typically processed within a day.

If there is a significant delay, we will notify you using the contact details provided during checkout.

3. Delivery Locations

We currently deliver to customers across Nigeria.

If delivery to your location is unavailable, we will contact you before processing your order.

4. Delivery Time

Estimated delivery times are as follows:

Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

5. Delivery Charges

Delivery charges are calculated during checkout based on your delivery location.

Any applicable delivery fee will be displayed before payment is completed.

6. Order Tracking

Where available, customers will receive shipment updates or tracking information after their order has been dispatched.

If you have not received your order within the estimated delivery period, please contact us for assistance.

7. Customer Responsibilities

Customers are responsible for providing:

• accurate delivery information;
• a valid phone number;
• and an address where someone can receive the order during delivery hours.

Mzorline Wears is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

8. Failed Deliveries

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery address is incorrect, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply for re-delivery.

9. Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of receiving your order.

Please include:

• your order number;
• photographs of the package and items received;
• and a description of the issue.

We will investigate and work towards an appropriate resolution.

10. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• extreme weather;
• courier service disruptions;
• public holidays;
• government restrictions; or
• other unforeseen events.

We will keep customers informed whenever possible.